JM Family Enterprises Releases 2020 Corporate Impact Report

April 15, 2021

JM Family 2020 Impact Report_Stronger Together

Each year, JM Family Enterprises documents and publishes its accomplishments in the areas of business, community impact and environmental stewardship. The annual Corporate Impact Report is released each spring and posted to the company’s website. Highlights from the 2020 Impact Report include:


  • In a year no one could have predicted, JM Family associates showed resilience, innovation and a commitment to the company’s customers, partners and communities.
  • Despite the unique challenges of 2020, JM Family generated $16 billion in revenue.
  • The company opened the doors to three new state-of-the-art buildings at its headquarters in Deerfield Beach, as well as a new vehicle processing facility in Commerce, Georgia.
  • JM Family Holdings & Services was created to focus on leveraging JM Family’s competencies developed over a 50-year history to grow earnings through acquisition and investments. JM Family subsidiaries: DataScan, JM Lexus, and Home Franchise Concepts (HFC) fall under this newly formed division.
  • HFC grew its portfolio of brands with the acquisition of Kitchen Tune-Up.
  • As of the end of 2020, 44% of JM Family’s nearly 4,300 associates had been with the company for 10 years or more.
  • JM Family continues to be recognized for its culture, products and services, and has spent 23 consecutive years on Fortune’s 100 Best Companies to Work For list.
  • Southeast Toyota Distributors sold a combined retail and fleet total of 434,033 vehicles, representing 23.8% of Toyota’s total U.S. volume.
  • Our share of Toyota’s total U.S. retail sales reached an all-time high of 20.6%.
  • Nearly 66% of all new Toyota vehicles purchased in the Southeastern U.S. were financed or leased through Southeast Toyota Finance.
  • Southeast Toyota Finance provided pandemic payment relief for existing retail and lease customers, impacting 17.1% of our customer base between March and July 2020.
  • As one of the largest providers of automotive finance and insurance (F&I) products nationwide, JM&A Group has products offered at nearly 4,000 new vehicle dealers in the U.S.
  • Last year alone, JM&A Group’s Customer Service team answered more than 1.8 million calls and paid out in excess of $525 million in total vehicle service, maintenance and GAP-related claims.
  • More than 420 field professionals conducted approximately 230,000 audits and verified more than 12 million units and $150 billion of assets serviced by DataScan.
  • JM Lexus in Margate, Florida retailed more than 5,100 new and 2,100 pre-owned vehicles during 2020.
  • The dealership also enhanced its pickup and delivery options in both sales and service through its shop from home program, making pandemic vehicle maintenance easier for customers.
  • Home Franchise Concepts (HFC) accounts for a network of nearly 2,000 franchise territories across the U.S. and Canada.
  • HFC provided more than $5 million in Royalty Relief and Product Rebates to its franchisees to help offset the impact of revenue loss due to COVID-19.

Diversity, Equity & Inclusion

  • During June 2020, JM Family launched a space on the company’s intranet where associates can learn more about the concepts of diversity, equity and inclusion, as well as enjoy timely updates on related topics, celebrations and observances.
  • 21% of JM Family’s leadership are minorities, up from 17% in 2015, and 34% are women, up from 30% in 2015.
  • JM Family expanded its celebration of Martin Luther King Jr. Day by adding a day of service in which associates can choose to volunteer to make a difference in their communities.
  • In an effort to build long-term, sustainable and mutually beneficial relationships with highly qualified minority and women-owned businesses, JM Family spent in excess of $36 million with these diverse suppliers in 2020, representing 92% growth since 2011.

Corporate Community Impact

  • Jim Moran instilled the spirit of giving back as an integral part of JM Family’s culture and the company engages its associates to strengthen the communities in which they live and work.
  • For the year, JM Family focused on three areas of giving: empowering families, promoting education and embracing the environment.
  • 4,070 hours were volunteered by more than 800 associates at company-sponsored events and COVID-related efforts, including virtual walks, sewing masks and virtual mentoring.
  • More than $43.7 million was donated to various nonprofit organizations, a 58.6% increase over 2019.
  • Associates raised a record 1.2 million in 2020.
  • $226,000 was raised by associates and business partners in the companywide Ed’s Hair Color Challenge, which benefited Feeding America.
  • We provided $133,000 in immediate financial support to 67 associates who faced hardship through our Associates Helping Associates program. An additional nearly $315,000 was raised by associates for future use through candy gram sales, raffles and a concert by the company’s own The Associates band.
  • Associates donated more than 1,050 toys and essential needs items to benefit children and families through the first-ever Happy Haul-idays Virtual Toy Drive.

Environmental Action

  • We believe that giving back to the community is tightly connected to conducting business with consideration for the environment.
  • In 2020, JM Family introduced two state-of-the-art campuses slated to received LEED certification: a vehicle processing facility in Commerce, Georgia and its headquarters in Deerfield Beach, Florida.
  • The construction in Deerfield Beach provided the opportunity to donate / reuse more than 360,000 pounds of furniture and fixtures, as well as recycle 5.3 million pounds of construction and demolition debris. This earned the project an 80% diversion rate.
  • The company reduced its carbon footprint by 14% and reduced non-renewable energy consumption by 12% in 2020.
  • Nine of JM Family’s operating solar arrays produced 850,725 kilowatt-hours (kWh) of clean, renewable energy.
  • 71% of the company’s total waste for the year was diverted via recycling and waste to energy.

Media Contacts

Christie Caliendo

Director, Public Relations & Integrated Marketing