Welcome JM Family associates and families!
This page provides general information about the many benefits and programs available to you. For more detailed information, please visit The Hub, JM Family’s intranet, by following the instructions at the bottom of this page.
Company Phone Numbers
| Division | Phone |
|---|---|
| Associate Care | 954-429-CARE (2273) associatecare@jmfamily.com |
| BCD Travel U.S. | 866-735-8542 (M-F 8 a.m. – 6 p.m. EST) After hours 866-311-5229 (Ref. VIT 0RZB) |
| BCD Travel Canada | 866-734-7995 (M-F 8 a.m. – 6 p.m. EST) After hours 866-514-4864 (Ref. GY10) |
| Benefits Services Line | 800-892-0059 |
| Corporate Care Works (Associate Assistance Program) | 800-327-9757 |
| Corporate Security 24-Hour Help Line (Non-Emergency) | 800-488-2144, ext. 5# |
| Corporate Security – Alpharetta, Ga. | 678-762-4183 |
| Corporate Security – Commerce, Ga. | 706-336-3913 |
| Corporate Security – Jacksonville, Fla. (Baymeadows) | 904-443-6644 |
| Corporate Security – Jacksonville, Fla. (Port) | 904-360-4211, 904-360-4217 |
| Corporate Security – Jacksonville, Fla. (Westlake) | 904-378-4749 |
| Corporate Security – Mobile, Ala. | 251-639-7575 |
| Corporate Security – St. Louis, Mo. | 314-702-4017 |
| JM Family Ethics Line | 866-447-5053 |
| LifeCare (Work/Life Management Concierge Service) | 866-929-JMFE (5633) |
| Physicians’ Help Line | 954-429-2418, 800-488-2144, ext. 2418 |
Health & Wellness
| Location | Phone | Hours |
|---|---|---|
| Alpharetta, Ga. | 678-762-7051 | M-F, 7:30 a.m. – 4:30 p.m. |
| Deerfield Beach, Fla. | 954-429-2418 | M-F, 8 a.m. – 5:30 p.m. |
| Commerce, Ga. | 706-336-3921 | M-F, 7:00a.m. – 4 p.m. |
| Jacksonville, Fla. (Baymeadows) | 904-443-6647 | M, W, F 7:30 a.m. – 4 p.m.; T, Th., 9:30 a.m. – 6 p.m. |
| Jacksonville, Fla. (Port) | 904-358-4450 | M, W 9:30 a.m. – 6 p.m.; T, Th., F 6:30 a.m. – 3 p.m. |
| Jacksonville, Fla. (Westlake) | 904-378-4651 | M-F, 6:30 a.m. – 3 p.m. |
| Margate, Fla. (JM Lexus Satellite Center) | 954-969-3303 | T, W, Th 8 a.m. – 5 p.m. |
| Mobile, Ala. | 251-639-7959 | M-F, 7 a.m. – 3:30 p.m. |
| St. Louis, Mo. | 314-702-4036 | M-F, 7 a.m. – 3:30 p.m. |
AIM
To access AIM from outside JM Family’s network, visit aim.jmfamily.com
and log in using your username and password.
Benefits Providers and Contact Information
| Plan | Provider | Contact |
|---|---|---|
| Medical/Dental/Pharmacy | Cigna | www.mycigna.com 800-244-6224 |
| Vision | Superior Vision | www.superiorvision.com 800-507-3800 |
| Pharmacy | Cigna | www.mycigna.com 800-244-6224 |
| Associate Assistance Program (AAP) | Cigna | www.mycigna.com 888-371-1125 |
| Health Care, Dependent Care Flexible Spending Accounts and COBRA | PayFlex | www.mypayflex.com 800-284-4885 |
| Life and AD&D Insurance | Liberty Mutual Insurance | 888-787-2129 |
| Short-term Disability | JM Family Human Resources | DisabilityLeave@jmfamily.com |
| Long-term Disability | Liberty Mutual Insurance | 888-437-7611 |
| Legal Plan | Met Life Legal | www.info.legalplans.com 800-821-6400 (code 6090714) |
| 401(k), Profit Sharing and Pension | Fidelity Investments | www.401k.com 800-827-3321 |
| Workers’ Compensation | JM Family Human Resources | DisabilityLeave@jmfamily.com |
| Quit for Life Cessation Program | Quit for Life | www.quitnow.net 866-784-8454 |
Crisis Communications
Following a crisis such as a hurricane or other weather incident, associates should respond to the JMFE Alert System message to report their safety. This message will be sent to associates once the all-clear has been issued.
For the latest business updates, including office closings, associates may still call the Associate Hotline (800-789-JMFE). Please note, the Associate Hotline is no longer being used for associates to report in or request assistance.
Access The Hub from Home
Visit https://hub.jmfamily.com and log in using your network ID and password.
