Welcome JM Family associates and families! This page provides general information about the many benefits and programs available to you. For more detailed information, please visit The Hub, JM Family’s intranet, by following the instructions at the bottom of this page.
Company Phone Numbers
| Division |
Phone |
|
BCD Travel U.S.
|
866-735-8542 (M-F 8 a.m. – 6 p.m. EST)
After hours 866-311-5229 (Ref. VIT 0RZB)
|
|
BCD Travel Canada
|
866-734-7995 (M-F 8 a.m. – 6 p.m. EST)
After hours 866-514-4864 (Ref. GY10)
|
|
Benefits Services Line
|
800-892-0059
|
|
Corporate Care Works (Associate Assistance Program)
|
800-327-9757
|
|
Corporate Security 24-Hour Help Line (Non-Emergency)
|
800-488-2144, ext. 5#
|
|
Corporate Security - Alpharetta, Ga.
|
678-762-4183
|
|
Corporate Security - Commerce, Ga.
|
706-336-3913
|
|
Corporate Security - Jacksonville, Fla. (Baymeadows)
|
904-443-6644
|
|
Corporate Security - Jacksonville, Fla. (Port)
|
904-360-4211, 904-360-4217
|
|
Corporate Security - Jacksonville, Fla. (Westlake)
|
904-378-4749
|
|
Corporate Security - Mobile, Ala.
|
251-639-7575
|
|
Corporate Security - St. Louis, Mo.
|
314-702-4017
|
|
JM Family Ethics Line
|
866-447-5053
|
|
LifeCare (Work/Life Management Concierge Service)
|
866-929-JMFE (5633)
|
|
Physicians’ Help Line
|
954-429-2418
800-488-2144, ext. 2418 |
Health & Wellness
- Health & Wellness Center Survey
Health & Wellness Center Locations and Hours
| Location |
Phone |
Hours |
|
Alpharetta, Ga.
|
678-762-7051
|
M-F, 7:30 a.m. – 4:30 p.m.
|
|
Deerfield Beach, Fla.
|
954-429-2418
|
M-F, 8 a.m. – 5:30 p.m.
|
|
Commerce, Ga.
|
706-336-3921
|
M-F, 7:30a.m. – 3:30 p.m.
|
|
Jacksonville, Fla. (Baymeadows)
|
904-443-6647
|
M, W, F 7:30 a.m. – 4 p.m.; T, Th., 9:30 a.m. – 6 p.m.
|
|
Jacksonville, Fla. (Port)
|
904-358-4450
|
M-F, 6:30 a.m. – 3 p.m.
|
|
Jacksonville, Fla. (Westlake)
|
904-378-4651
|
M-F, 6:30 a.m. – 3 p.m.
|
Margate, Fla. (JM Lexus Satellite Center)
|
954-969-3303
|
T, W, Th 8 a.m. - 5:30 p.m.
|
|
Mobile, Ala.
|
251-639-7959
|
M-F, 8 a.m. – 3:30 p.m.
|
|
St. Louis, Mo.
|
314-702-4036
|
M-F, 8 a.m. – 5 p.m.
|
Associate Information Management (AIM)
To access AIM from outside JM Family’s network, visit http://aim.jmfamily.com/ and log in using your username and password.
Benefits Providers and Contact Information
| Plan |
Provider |
Contact |
|
Medical
|
Cigna
|
www.mycigna.com
800-244-6224
|
|
Blue Cross Blue Shield (Alabama)
|
www.bcbsal.org
800-782-1811
|
|
Dental
|
Cigna
|
www.mycigna.com
800-244-6224
|
|
Vision
|
Superior Vision
|
www.superiorvision.com
800-507-3800
|
|
Pharmacy
|
Optum Rx
|
www.optumrx.com
877-235-2016
|
|
Health Care, Dependent Care Flexible Spending Accounts and COBRA
|
PayFlex
|
www.healthhub.com
800-284-4885
|
|
Life and AD&D Insurance
|
Liberty Mutual Insurance
|
888-787-2129
|
|
Short-term Disability
|
JM Family Human Resources
|
Suzanne Mayberry
(954) 429-2478
(904) 219-5646
|
|
Long-term Disability
|
Liberty Mutual Insurance
|
888-437-7611
|
|
Legal Plan
|
Hyatt Legal
|
www.legalplans.com
800-821-6400
(code 6090714)
|
|
401(k), Profit Sharing and Pension
|
Fidelity Investments
|
www.401k.com
800-827-3321
|
|
Workers' Compensation
|
JM Family Human Resources
|
Suzanne Mayberry
(954) 429-2478
(904) 219-5646
|
|
Quit for Life Cessation Program
|
Quit for Life
|
myquitforlife.com/jmfamily
866-784-8454
|
Holiday Schedule
| Holiday |
Day of the Week |
Date Observed |
|
New Year’s Day 2020
|
Wednesday
|
January 1
|
|
Memorial Day
|
Monday
|
May 25
|
|
Independence Day
|
Friday
|
July 3
|
|
Labor Day
|
Monday
|
September 7
|
|
Thanksgiving
|
Thursday
|
November 26
|
|
Day after Thanksgiving
|
Friday
|
November 27
|
|
Christmas Eve
|
Thursday
|
December 24
|
|
Christmas Day
|
Friday
|
December 25
|
|
New Year’s Eve
|
Thursday
|
December 31
|
|
New Year’s Day 2021
|
Friday
|
January 1
|
Associates may also take a floating holiday every year. Holiday schedules may vary by location.
Crisis Communications
Following a crisis such as a hurricane or other weather incident, associates should respond to the JMFE Alert System message to report their safety. This message will be sent to associates once the all-clear has been issued.
For the latest business updates, including office closings, associates may still call the Associate Hotline (800-789-JMFE). Please note, the Associate Hotline is no longer being used for associates to report in or request assistance.