Welcome JM Family associates and families! This page provides general information about the many benefits and programs available to you. For more detailed information, please visit The Hub, JM Family’s intranet, by following the instructions at the bottom of this page.
Company Phone Numbers
| Division |
Phone |
|
BCD Travel U.S.
|
866-735-8542 (M-F 8 a.m. – 6 p.m. EST)
After hours 866-311-5229 (Ref. VIT 0RZB)
|
|
BCD Travel Canada
|
866-734-7995 (M-F 8 a.m. – 6 p.m. EST)
After hours 866-514-4864 (Ref. GY10)
|
|
Benefits Services Line
|
800-892-0059
|
|
Corporate Care Works (Associate Assistance Program)
|
800-327-9757
|
|
Corporate Security 24-Hour Help Line (Non-Emergency)
|
800-488-2144, ext. 5#
|
|
Corporate Security - Alpharetta, Ga.
|
678-762-4183
|
|
Corporate Security - Commerce, Ga.
|
706-336-3913
|
|
Corporate Security - Jacksonville, Fla. (Baymeadows)
|
904-443-6644
|
|
Corporate Security - Jacksonville, Fla. (Port)
|
904-360-4211, 904-360-4217
|
|
Corporate Security - Jacksonville, Fla. (Westlake)
|
904-378-4749
|
|
Corporate Security - Mobile, Ala.
|
251-639-7575
|
|
Corporate Security - St. Louis, Mo.
|
314-702-4017
|
|
JM Family Ethics Line
|
866-447-5053
|
|
LifeCare (Work/Life Management Concierge Service)
|
866-929-JMFE (5633)
|
|
Physicians’ Help Line
|
954-429-2418
800-488-2144, ext. 2418 |
Health & Wellness
Health & Wellness Center Locations and Hours
| Location |
Phone |
Hours |
|
Alpharetta, Ga.
|
678-762-7051
|
M-F, 7:30 a.m. – 4:30 p.m.
|
|
Deerfield Beach, Fla.
|
954-429-2418
|
M-F, 8 a.m. – 5:30 p.m.
|
|
Commerce, Ga.
|
706-336-3921
|
M-F, 7:30a.m. – 3:30 p.m.
|
|
Jacksonville, Fla. (Baymeadows)
|
904-443-6647
|
M, W, F 7:30 a.m. – 4 p.m.; T, Th., 9:30 a.m. – 6 p.m.
|
|
Jacksonville, Fla. (Port)
|
904-358-4450
|
M-F, 6:30 a.m. – 3 p.m.
|
|
Jacksonville, Fla. (Westlake)
|
904-378-4651
|
M-F, 6:30 a.m. – 3 p.m.
|
Margate, Fla. (JM Lexus Satellite Center)
|
954-969-3303
|
T, W, Th 8 a.m. - 5:30 p.m.
|
|
Mobile, Ala.
|
251-639-7959
|
M-F, 8 a.m. – 3:30 p.m.
|
|
St. Louis, Mo.
|
314-702-4036
|
M-F, 8 a.m. – 5 p.m.
|
Associate Information Management (AIM)
To access AIM from outside JM Family’s network, visit http://aim.jmfamily.com/ and log in using your username and password.
Benefits Providers and Contact Information
Holiday Schedule
| Holiday |
Day of the Week |
Date Observed |
|
New Year’s Day 2021
|
Wednesday
|
January 1
|
|
Memorial Day
|
Monday
|
May 31
|
|
Independence Day
|
Friday
|
July 5
|
|
Labor Day
|
Monday
|
September 6
|
|
Thanksgiving
|
Thursday
|
November 25
|
|
Day after Thanksgiving
|
Friday
|
November 26
|
|
Christmas Eve
|
Thursday
|
December 23
|
|
Christmas Day
|
Friday
|
December 24
|
|
New Year’s Eve
|
Thursday
|
December 30
|
|
New Year’s Day 2022
|
Friday
|
December 31
|
Associates may also take a floating holiday every year. Holiday schedules may vary by location.
Crisis Communications
Following a crisis such as a hurricane or other weather incident, associates should respond to the JMFE Alert System message to report their safety. This message will be sent to associates once the all-clear has been issued.
For the latest business updates, including office closings, associates may still call the Associate Hotline (800-789-JMFE). Please note, the Associate Hotline is no longer being used for associates to report in or request assistance.