JM&A Group’s New Inspect Now™ Program Aims to Streamline Claims Process and Improve Efficiency

February 16, 2021

JM&A Group Introduces New Inspect Now Program

Inspect Now™ is an innovative new virtual inspection process designed by JM&A Group to make the adjudication of claims more efficient and less time consuming. Through this new service, JM&A Group analysts can use video technology when working with repair shops to conduct visual inspections, verifying claims that would otherwise require in-person inspections and approving the start of the repair in a more timely manner.

“Generally, when claims are initiated, a third-party vendor is contacted by JM&A Group and asked to inspect the vehicle and validate the mechanical failure,” said Dianne Galavan, director of Customer Services at JM&A Group. “The additional time required to complete the inspection inhibits the shop from completing new jobs if a bay is occupied, costing them money and further delaying the return of the vehicle to the consumer. Now, with just a few clicks on the phone, our analysts can get a full understanding of the mechanical failure in real time and make a claims decision immediately.”

In launching Inspect Now™, JM&A Group aims to streamline the repair process and get the vehicle back into the consumer’s hands as quickly as possible. Although this technology will not replace traditional in-person inspections in all cases, the virtual review process can be used to evaluate claims involving active leaks, electrical malfunctions and road hazards. Additional inspection opportunities will continue to be explored as the program matures.

To learn more about JM&A Group and its variety of products and services, visit jmagroup.com.

About JM&A Group
JM&A Group, a leader in the F&I industry for more than 40 years, serves more than 3,800 automotive dealerships nationwide. Comprised of Jim Moran & Associates, Inc. (JM&A), Fidelity Warranty Services, Inc. (FWS), Fidelity Insurance Agency, and Courtesy Insurance Company, it provides a variety of products and services such as F&I training and consulting, vehicle protection plans, used vehicle certification programs, pre-paid maintenance plans and GAP programs. Additionally, the company has more than 800 associates, including a dedicated sales force of 300+ associates who support process implementation for dealer operations and digital sales strategies. National Truck Protection Co. Inc., a division of JM&A Group, is the leading vehicle service contract provider in the commercial truck industry and serves customers across a variety of channels throughout the U.S. and Canada including OEM, independent dealer groups, aftermarket truck resellers, agencies and direct-to-consumer. For more information about JM&A Group’s products and services, call 1-800-553-7146 or visit www.jmagroup.com.

JM&A Group is a division of JM Family Enterprises, Inc., a privately held company with $18 billion in revenue and more than 5,000 associates, which is headquartered in Deerfield Beach, Florida. JM Family has earned various awards for its culture, products and services, including 24 consecutive years on Fortune’s 100 Best Companies to Work For list. Interact with JM Family on Facebook, Twitter, Instagram and LinkedIn.

Media Contacts

Christie Caliendo

Director, Public Relations & Integrated Marketing

Christie.Caliendo@jmfamily.com