This page provides general information about the many benefits and programs available to you. For more detailed information, please visit The Hub, JM Family’s intranet, by following the instructions at the bottom of this page.

Company Phone Numbers

DivisionPhone
Associate Care954-429-CARE (2273)
associatecare@jmfamily.com
BCD Travel U.S.866-735-8542 (M-F 8 a.m. – 6 p.m. EST)
After hours 866-311-5229 (Ref. VIT 0RZB)
BCD Travel Canada866-734-7995 (M-F 8 a.m. – 6 p.m. EST)
After hours 866-514-4864 (Ref. GY10)
Benefits Services Line800-892-0059
Corporate Care Works (Associate Assistance Program) 800-327-9757
Corporate Security 24-Hour Help Line (Non-Emergency)800-488-2144, ext. 5#
Corporate Security – Alpharetta, Ga.678-762-4183
Corporate Security – Commerce, Ga.706-336-3913
Corporate Security – Jacksonville, Fla. (Baymeadows)904-443-6644
Corporate Security – Jacksonville, Fla. (Port)904-360-4211, 904-360-4217
Corporate Security – Jacksonville, Fla. (Westlake)904-378-4749
Corporate Security – Mobile, Ala. 251-639-7575
Corporate Security – St. Louis, Mo. 314-702-4017
JM Family Ethics Line866-447-5053
LifeCare (Work/Life Management Concierge Service)866-929-JMFE (5633)
Physicians’ Help Line954-429-2418, 800-488-2144, ext. 2418

Health & Wellness

LocationPhoneHours
Alpharetta, Ga.678-762-7051M-F, 7:30 a.m. – 4:30 p.m.
Deerfield Beach, Fla.954-429-2418M-F, 8 a.m. – 5:30 p.m.
Commerce, Ga.706-336-3921M-F, 7:00a.m. – 4 p.m.
Jacksonville, Fla. (Baymeadows)904-443-6647M, W, F 7:30 a.m. – 4 p.m.;
T, Th., 9:30 a.m. – 6 p.m.
Jacksonville, Fla. (Port)904-358-4450M, W 9:30 a.m. – 6 p.m.;
T, Th., F 6:30 a.m. – 3 p.m.
Jacksonville, Fla. (Westlake)904-378-4651M-F, 6:30 a.m. – 3 p.m.
Margate, Fla. (JM Lexus Satellite Center)954-969-3303 
T, W, Th 8 a.m. – 5 p.m.
Mobile, Ala.251-639-7959M-F, 7 a.m. – 3:30 p.m.
St. Louis, Mo.314-702-4036M-F, 7 a.m. – 3:30 p.m.

AIM

To access AIM from outside JM Family’s network, visit aim.jmfamily.com
and log in using your username and password.

Benefits Providers and Contact Information

PlanProviderContact
Medical/Dental/PharmacyCignawww.mycigna.com 
800-244-6224
VisionSuperior Visionwww.superiorvision.com  
800-507-3800
PharmacyCignawww.mycigna.com 
800-244-6224
Associate Assistance Program (AAP)Cignawww.mycigna.com 
888-371-1125
Health Care, Dependent Care Flexible Spending Accounts and COBRAPayFlexwww.mypayflex.com
800-284-4885
Life and AD&D  InsuranceLiberty Mutual Insurance888-787-2129
Short-term DisabilityJM Family Human ResourcesDisabilityLeave@jmfamily.com
Long-term DisabilityLiberty Mutual Insurance888-437-7611
Legal PlanMet Life Legalwww.info.legalplans.com
800-821-6400
(code 6090714)
401(k), Profit Sharing and PensionFidelity Investmentswww.401k.com
800-827-3321
Workers’ CompensationJM Family Human ResourcesDisabilityLeave@jmfamily.com
Quit for Life Cessation ProgramQuit for Lifewww.quitnow.net
866-784-8454

Crisis Communications

Following a crisis such as a hurricane or other weather incident, associates should respond to the JMFE Alert System message to report their safety. This message will be sent to associates once the all-clear has been issued.   

For the latest business updates, including office closings, associates may still call the Associate Hotline (800-789-JMFE). Please note, the Associate Hotline is no longer being used for associates to report in or request assistance. 

JMFamily Hotline Color Logo for JMFamily Hotline

Access The Hub from Home

Visit https://hub.jmfamily.com and log in using your network ID and password.