This page provides general information about the many benefits and programs available to you. For more detailed information, please visit The Hub, JM Family’s intranet, by following the instructions at the bottom of this page.

Company Phone Numbers

Associate Care954-429-CARE (2273)
BCD Travel U.S.866-735-8542 (M-F 8 a.m. – 6 p.m. EST)
After hours 866-311-5229 (Ref. VIT 0RZB)
BCD Travel Canada866-734-7995 (M-F 8 a.m. – 6 p.m. EST)
After hours 866-514-4864 (Ref. GY10)
Benefits Services Line800-892-0059
Corporate Care Works (Associate Assistance Program) 800-327-9757
Corporate Security 24-Hour Help Line (Non-Emergency)800-488-2144, ext. 5#
Corporate Security – Commerce, Ga.706-336-3913
Corporate Security – Jacksonville, Fla. (Baymeadows)904-443-6644
Corporate Security – Jacksonville, Fla. (Port)904-360-4211, 904-360-4217
Corporate Security – Jacksonville, Fla. (Westlake)904-378-4749
Corporate Security – Mobile, Ala. 251-639-7575
Corporate Security – St. Louis, Mo. 314-702-4017
JM Family Ethics Line866-447-5053
LifeCare (Work/Life Management Concierge Service)866-929-JMFE (5633)
Physicians’ Help Line954-429-2418, 800-488-2144, ext. 2418

Health & Wellness

Deerfield Beach, Fla.954-429-2418M-F, 8 a.m. – 5:30 p.m.
Commerce, Ga.706-336-3921M-F, 7:00a.m. – 4 p.m.
Jacksonville, Fla. (Baymeadows)904-443-6647M, W, F 7:30 a.m. – 4 p.m.;
T, Th., 9:30 a.m. – 6 p.m.
Jacksonville, Fla. (Port)904-358-4450M, W 9:30 a.m. – 6 p.m.;
T, Th., F 6:30 a.m. – 3 p.m.
Jacksonville, Fla. (Westlake)904-378-4651M-F, 6:30 a.m. – 3 p.m.
Margate, Fla. (JM Lexus Satellite Center)954-969-3303 
T, W, Th 8 a.m. – 5 p.m.
Mobile, Ala.251-639-7959M-F, 7 a.m. – 3:30 p.m.
St. Louis, Mo.314-702-4036M-F, 7 a.m. – 3:30 p.m.


To access Workday from outside JM Family’s network, visit
and log in using your username and password.

Benefits Providers and Contact Information

Associate Assistance Program (AAP) 
Health Care, Dependent Care Flexible Spending Accounts and
Life and AD&D  InsuranceLincoln Financial
Disability Leave RequestsLincoln Financial
(code 18782jmf)
401(k), Profit Sharing and PensionFidelity
Workers’ CompensationJM Family Human
Quit for Life Cessation ProgramQuit for
Accidental Injury, Hospital Care, Critical

Crisis Communications

Following a crisis such as a hurricane or other weather incident, associates should respond to the JMFE Alert System message to report their safety. This message will be sent to associates once the all-clear has been issued.   

For the latest business updates, including office closings, associates may still call the Associate Hotline (800-789-JMFE). Please note, the Associate Hotline is no longer being used for associates to report in or request assistance. 

JMFamily Hotline Color Logo for JMFamily Hotline

Access The Hub from Home

Visit and log in using your network ID and password.