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JMA Group Announces Executive Level Promotions

JM&A Group, one of the largest independent providers of finance and insurance (F&I) products in the automotive industry, closed out 2015 by celebrating record month-over-month growth and the best year in its 37-year history, selling more than 3.4 million contracts nationwide.


In addition to finishing the year strong, December 2015 marked the 23rdconsecutive month JM&A surpassed its monthly objectives, setting sales records an astounding 69 out of the last 72 months. The company has experienced steady growth over the last seven years, capturing 11.3 percent of the industry’s market share for 2015.


JM&A continues to focus on leading change, particularly as the retail sales process continues to be redefined by well-informed and tech-savvy consumers. In an ongoing effort to remain innovative and support the company’s long-term development strategies, JM&A President Forrest Heathcott recently announced several new executive-level promotions. 


With JM&A’s former senior vice president and COO Ron Coombs recently becoming the CFO of parent company JM Family Enterprises, JM&A recognized an opportunity to diversify its leadership team. Rather than keep the traditional COO role, two new positions – group vice president of Sales and group vice president of Operations – were created. This strategy was aimed to expand responsibilities and support JM&A’s continuous growth by building its leadership capacity and enhancing an even stronger, more flexible operation.


Mike Casey was promoted to group vice president of Sales, where he continues to oversee the strategic planning of sales-related initiatives, as well as sales administration. Prior to this position, Casey was the vice president and general manager of sales and field services since 2009 and has been instrumental in establishing the direction and management of JM&A’s field force. He joined JM&A in 1984 as a specialist and has held a number of leadership roles throughout his career, including region manager, division manager, zone vice president and vice president of Strategic Alliances.


Mike Pritchard has assumed the role of group vice president of Operations for JM&A. In his new position, Pritchard oversees the company’s operational functions, including field support, product development, customer service and claims, Fidelity Insurance Agency, the business development group and strategic planning. Pritchard began his career with World Omni, another subsidiary of JM Family, in 1996 and held a variety of financial positions. In 2000, he moved to JM&A and led a number of departments before being promoted to vice president of Operations. Pritchard transitioned back to World Omni as group vice president of Operations in 2013 and was responsible for service center operations as well as training and business process re-engineering efforts.


Sandra Porceng was appointed to vice president of Product Development and directs the team accountable for managing product initiatives, including the oversight of existing products as well as the development of new products and programs. Porceng joined JM Family in 1997 as Human Resources generalist supporting JM&A and has held a number of HR leadership roles in several business units. Prior to her new role, she served as vice president of Human Resources where she led the enterprise HR operations functions.


Brian Walwyn has an expanded role as vice president of Sales Operations, directing Sales Strategy and Development while continuing to lead the teams responsible for the Performance Development Center (PDC), Specialists, OEM Partners, and Strategic Accounts. Walwyn began his career at JM&A in 1994 as an F&I specialist and his management style led him to serve in several leadership positions throughout his tenure at the company.


Scott Gunnell was named vice president of Sales Strategy and Development, overseeing the PDC, Specialist Group, Sales Process Development and Sales Associate Development. He joined JM&A as an F&I specialist in 2003 and two years later, transferred to sister company Southeast Toyota where he held a number of sales-related positions. Upon returning to JM&A in 2010, Gunnell stepped into multiple sales operations roles and most recently served as director of Sales Administration and Strategy.


Justina Davis was promoted to assistant vice president of the PDC, which provides training and consulting to dealer partners and clients through the U.S., Puerto Rico and Canada. This move for Davis emphasizes the company’s ongoing focus on robust training and consulting services for F&I professionals and recognizes the value of the many courses JM&A provides its dealer customers. Davis had nearly a decade of automotive management experience prior to joining the company as an F&I specialist in 1998. She has held various positions of increasing responsibility in Training before moving to Southeast Toyota as director of Sales Training in 2008. Davis returned to JM&A in 2010 where she most recently served as director of the PDC.


JM&A Group is comprised of four inter-related companies that provide more than 3,800 dealerships with a variety of products and services, such as new and used vehicle protection plans, used vehicle certification programs, pre-paid maintenance plans, GAP protection programs and F&I training for sales and service departments and consulting services. JM&A Group, along with JM Family’s other core business units – Southeast Toyota DistributorsWorld Omni Financial Corp. and JM Lexus– are headquartered in Deerfield Beach, Fla. JM Family is ranked No. 21 on Forbes’ list of “America’s Largest Private Companies.” The company is also ranked No. 34 by FORTUNE® as one of the 100 Best Companies to Work For®, its 17th consecutive year on the list.